Table Of Content

• “Virtual Mobile PBX” video tutorials
  • Multiline hunting group
  • Short numbers
  • IVR
  • Call pickup
  • Black and White lists
  • Outgoing call barring
  • Parallel ringing
• API for developers
  • Basic call information
  • Extended functionality
    • Call states
    • Call control
    • Call history
    • Call recording
    • Click2Dial
    • CLIP
    • DND
    • Phone Status
• Integrartion with Generic FMC API
  • Configuring Integration
• Integration with OneBox
  • Configuring Integration
  • OneBox user settings
  • Automatic number formating
  • Configuring auto-operation
• Integration with Creatio
  • Creatio configuration
  • “Virtual mobile PBX” configuration
• Callyzer service
• Configuring Integration
• Salesforce user settings
• Configuring additional features of The Fifth Lab

Call forwarding setup (CFU)

Incoming call control

• Blind transfer
• Consultation call
• Accompanying transfer
• Conference

Settings configurations

• Default configuration
• Additional configurations
• Transfering phone numbers between configurations
  • Transfering a phone number to an additional configuration
  • Transfering a phone number to the default configuration
• Management of configuration
  • Rename a configuration
  • Delete a configuration

Announcements management

• Announcements configuring
• “Custom announcement” management